Terms of service

Terms of Service

Last Updated: 15 November 2026

Welcome to The Viral Finds (theviralfinds.store). These Terms of Service govern your access to and use of our website and the products and services offered through it.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

1. Account Terms

  • You must provide accurate, complete, and up-to-date information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You must notify us promptly if you suspect unauthorised access to your account.

  • We reserve the right to restrict or suspend accounts involved in fraudulent, abusive, or unlawful activity, subject to applicable law.

2. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and other details are accurate.

However:

  • Actual product colours may vary depending on screen settings and device displays.

  • Packaging or minor product details may change where permitted without materially affecting the product.

  • Product images are provided for illustrative purposes where indicated.

  • We will disclose material product characteristics and limitations as required by applicable law.

Please read the product description carefully before purchasing.

3. Pricing and Payments

  • All prices are displayed in Indian Rupees (INR), unless otherwise stated.

  • Applicable taxes, delivery charges, and additional fees will be displayed before you confirm your purchase.

  • We reserve the right to correct genuine pricing or listing errors, subject to applicable law and consumer rights.

  • Payments must be completed using the payment methods available at checkout.

  • Your order may not be processed until payment is successfully confirmed.

  • Cash on Delivery (COD), if available, may be subject to additional conditions.

We do not store complete payment card details or CVV numbers on our own servers.

4. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging receipt. This acknowledgement does not necessarily mean that the order has been finally accepted.

Order acceptance and dispatch will be subject to product availability, payment verification, accurate delivery information, and other applicable checks.

We reserve the right to cancel an order for legitimate reasons, including stock unavailability, suspected fraud, or genuine pricing or technical errors. Where payment has been collected for an order that we cancel, an appropriate refund will be issued in accordance with applicable law.

5. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframes displayed on our website.

Delivery timelines may vary depending on:

  • Delivery location.

  • Courier availability.

  • Weather and transportation conditions.

  • Public holidays and operational delays.

  • Other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details. Please refer to our Shipping Policy for further information.

6. Returns, Exchanges and Refunds

We want you to be satisfied with your purchase.

Returns, exchanges, and refunds are governed by our Return and Refund Policy, available on our website.

Nothing in this section limits your statutory rights where a product is defective, deficient, spurious, misrepresented, or otherwise covered by applicable consumer protection law.

7. Prohibited Uses

You agree not to:

  • Use our website for unlawful purposes.

  • Provide false or misleading information.

  • Attempt to interfere with website security or functionality.

  • Upload malicious software or harmful code.

  • Copy or misuse our website content, branding, or intellectual property without permission.

  • Engage in fraudulent purchases, payment abuse, or chargeback manipulation.

  • Use automated systems to access or collect website data without authorisation.

  • Violate the rights of other customers, our business, or third parties.

We may restrict access where prohibited activity is reasonably suspected, subject to applicable law.

8. Intellectual Property

All website content, including logos, designs, graphics, photographs, product descriptions, branding, and written material, belongs to The Viral Finds or its respective rights holders unless otherwise stated.

Unauthorised reproduction, distribution, or commercial use is prohibited.

The Viral Finds name, TVF logo, and associated branding may not be used without prior written permission.

9. Limitation of Liability

To the extent permitted by applicable law, The Viral Finds shall not be liable for indirect or consequential losses arising from temporary website interruptions, third-party service failures, or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights, liability for fraud, or other non-excludable statutory obligations.

We do not guarantee uninterrupted or error-free website access at all times.

10. Third-Party Services

Our website may use third-party services, including payment gateways, delivery partners, analytics tools, and external links.

Your use of such services may also be subject to their respective terms and privacy policies.

We are not responsible for independent third-party services beyond the responsibilities imposed on us by applicable law.

11. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to mandatory consumer protection laws and the jurisdiction of competent consumer dispute redressal authorities, disputes shall be subject to the jurisdiction of the competent courts at [Hyderabad, Telangana, INDIA].

Nothing in this clause prevents consumers from exercising rights or remedies available under applicable Indian law.

12. Changes to These Terms

We may revise these Terms from time to time. Updated versions will be published on this page with a revised Last Updated date.

Continued use of our website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.

13. Contact and Customer Grievances

For questions or concerns regarding these Terms, please contact:

Store Name: The Viral Finds
Website: https://theviralfinds.store
Email: theviralfinds.store@gmail.com

We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable requirements.

Thank you for shopping with The Viral Finds — Where Trends Find You.