Shipping policy

Shipping Policy

Last Updated: 15 November 2026

At The Viral Finds (theviralfinds.store), we want your shopping experience to be simple and convenient. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Shipping Locations

We currently offer shipping to:

  • India: All India

  • International Shipping: Not currently available

Delivery availability may depend on your PIN code and courier service coverage.

2. Order Processing Time

Orders are generally processed within 2–3 business days after successful payment confirmation.

Please note:

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Processing times may increase during sales, promotional events, or peak shopping periods.

  • Orders may require additional verification before dispatch.

Processing time is separate from the estimated delivery time.

3. Shipping Methods

We work with courier and logistics partners to deliver your purchases.

Available shipping methods may include:

  • Standard Delivery: Approximately 1 week

  • Cash on Delivery (COD): Approximately 2 weeks

  • COD Fee: No additional COD fee

Available shipping options will be displayed during checkout, depending on your delivery location.

4. Estimated Delivery Time

Our estimated delivery timeframes are:

  • Metro Cities: 7–10 business days

  • Other Cities and Towns: 7–10 business days

  • Remote Locations: 7–10 business days

These are estimates and not guaranteed delivery dates unless expressly stated.

Delivery may take longer due to weather conditions, courier disruptions, public holidays, transportation delays, or other circumstances beyond our reasonable control.

5. Shipping Charges

  • Free Shipping: [CONFIRM WHETHER FREE SHIPPING APPLIES TO ALL ORDERS OR ONLY ORDERS MEETING A MINIMUM ORDER VALUE]

  • Cash on Delivery Fee: No additional COD fee

Any applicable shipping charges will be displayed at checkout before you confirm your order.

6. Order Tracking

Once your order has been dispatched, we will share tracking information through email at the address provided during checkout.

You can use the tracking number and courier link to follow your shipment.

Tracking information may take up to 24 hours to become active after dispatch.

If you experience tracking issues, contact us at theviralfinds.store@gmail.com.

7. Incorrect Address and Failed Deliveries

Customers are responsible for providing accurate shipping information.

If you notice an incorrect address, contact us immediately at theviralfinds.store@gmail.com. We will try to update it if the order has not already been dispatched.

If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier may attempt redelivery according to its procedures.

Additional delivery attempts or charges, where applicable, will be communicated to the customer.

8. Delayed, Lost or Missing Orders

Although we work with delivery partners to ensure timely delivery, unexpected delays may occur.

If your order has not arrived within the estimated delivery timeframe:

  1. Check your tracking information.

  2. Contact our customer support team.

  3. Share your order number and delivery details.

  4. We will coordinate with the courier partner to investigate.

If an order is confirmed lost or undelivered, we will work with you towards an appropriate resolution, including replacement or refund where applicable.

9. Damaged Packages

If your package arrives visibly damaged or appears tampered with, please contact us at theviralfinds.store@gmail.com within [CONFIRM: 1 DAY OR 1 HOUR] of delivery.

Please provide:

  • Your order number.

  • Clear photographs of the package.

  • Photographs or videos showing the damage, where available.

We will review the issue and assist with an appropriate resolution.

10. International Shipping

The Viral Finds currently does not offer international shipping. We currently accept orders for delivery within India only.

11. Contact Information

For shipping-related questions or assistance, contact:

Store Name: The Viral Finds
Website: https://theviralfinds.store
Email: theviralfinds.store@gmail.com

Thank you for shopping with The Viral Finds — Where Trends Find You. We appreciate your trust and look forward to delivering your favourite finds!