Refund policy

Return and Refund Policy

Last Updated: 15 November 2026

At theviralfinds.store, customer satisfaction is important to us. We want you to feel confident and happy with every purchase you make. If you receive a damaged, defective, incorrect, or otherwise unsatisfactory product, we are here to help.

Please read our Return and Refund Policy carefully.

1. Return Eligibility

A product may be eligible for return if:

You received a damaged or defective product.
You received an incorrect product.
The product is significantly different from its description or advertised specifications.
The product is missing essential parts or accessories.
The product does not meet the agreed product specifications.

Returned products should generally be:

Unused and unworn.
In their original packaging, where reasonably possible.
Accompanied by the original invoice or order confirmation.
Returned with included accessories, tags, manuals, and other supplied items, where applicable.

These conditions do not limit your legal rights in cases involving defective, deficient, spurious, misrepresented, or otherwise non-conforming products.

2. Return Request Timeframe

Customers are requested to submit return requests within 7 days from the date of delivery.

To initiate a return, please contact us at:

Email: theviralfinds.store@gmail.com

Please include the following details:

Your order number.
Product name.
Reason for requesting a return.
Clear photographs or videos of the issue, where relevant.

Our customer support team will review your request and provide the necessary return instructions.

Nothing in this timeframe restricts any longer statutory rights or remedies available under applicable law.

3. Return Approval Process

Once we receive your return request:

Our team will review your request.
We may request additional information or photographs to understand the issue.
If approved, we will share the return instructions and applicable pickup or shipping arrangements.
The returned product may be inspected upon receipt, where appropriate.
We will inform you about the outcome and the next steps.

We aim to make the return process simple and transparent.

4. Refund Process and Timeline

If your refund is approved, it will generally be processed through the original payment method, wherever supported by the payment provider.

Refunds may be issued through:

Original payment method.
Bank transfer, where appropriate.
Another mutually agreed lawful refund method.

Refund Processing Time: Approved refunds will generally be initiated within 7–10 business days, subject to applicable legal requirements.

Please note that the time taken for the refunded amount to appear in your account may depend on your bank or payment service provider.

For Cash on Delivery (COD) orders, approved refunds will generally be processed through bank transfer. Customers may be required to provide accurate bank account details.

We will communicate the refund status to you.

5. Exchange Policy

Exchanges may be available depending on product availability and the reason for the request.

You may request an exchange if:

You received the wrong product.
The product is defective or damaged.
The product does not match the agreed description.
The product meets our applicable exchange conditions.

Exchange requests should preferably be submitted within 7 days of delivery.

If the replacement product is unavailable, we will discuss an appropriate alternative or refund, as applicable.

6. Damaged, Defective or Incorrect Products

We take product quality and order accuracy seriously.

If you receive a damaged, defective, or incorrect product:

Contact us at theviralfinds.store@gmail.com.
Provide your order number and product details.
Share clear photographs or videos showing the issue, where available.
Our team will review your complaint and guide you through the resolution.

Depending on the circumstances and applicable law, we may offer a replacement, exchange, refund, repair, or another appropriate remedy.

We will not refuse a valid statutory consumer remedy merely because the original packaging is unavailable.

7. Non-Returnable Products

Certain products may be excluded from change-of-mind returns, where permitted by applicable law. These may include:

Personal care and hygiene products once opened or used.
Products specifically customised or personalised for the customer.
Perishable goods.
Digital products after access or download, where legally permissible.
Products clearly identified as non-returnable before purchase, where permitted by law.

Important: These exclusions do not apply where a product is defective, damaged, spurious, incorrectly supplied, materially misrepresented, or otherwise subject to a mandatory legal remedy.

8. Return Shipping Costs

Return shipping charges will be handled as follows:

Damaged or defective products: Return shipping will be borne by the store, where applicable.
Incorrect products supplied: Return shipping will be borne by the store.
Other approved returns: Shipping costs will be communicated before the return is arranged.

Where a return is required because of our error or a product issue for which we are responsible, we will bear or reimburse reasonable return costs as required by applicable law.

9. Order Cancellation

Customers may request order cancellation before the order is dispatched by contacting us at theviralfinds.store@gmail.com.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may contact our support team to discuss the available options.

If we cancel an order after receiving payment, an appropriate refund will be issued in accordance with applicable law.

10. Important Information

Refunds are subject to verification of the relevant order and return request.
We may request additional information to investigate a complaint.
We will not unreasonably delay a valid refund.
Any deductions or fees will be disclosed and applied only where legally permitted.
Nothing in this Policy limits your rights under the Consumer Protection Act, 2019, or other applicable Indian laws.